Responsible Gaming at Candyland Casino

Candyland Casino is committed to upholding the highest standards of responsible gaming for all players residing in Australia. The safety, security, and well-being of our users are of primary importance, and we have instituted a range of policies, tools, and resources to promote responsible gambling behaviour. Our platform is designed to provide a fair, transparent, and safe environment, while ensuring compliance with all applicable laws and regulations.

Principles of Responsible Gaming

Responsible gaming is a core principle at Candyland Casino. It is essential that all players understand the risks associated with gambling and engage only within their personal limits. Our approach is based on the following principles: gambling should be viewed as a form of entertainment, not as a way to generate income; players must only gamble with money they can afford to lose; it is important for players to maintain control over their gambling activities; underage gambling is strictly prohibited and access is restricted to individuals aged 18 and over; and players are encouraged to be aware of the signs of problem gambling and seek help when needed.

Player Protection Tools

Candyland Casino provides a variety of player protection tools designed to help users manage their gambling activities responsibly. These tools are accessible through the player account dashboard and can be adjusted at any time. The primary player protection tools include:

• Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control the amount of funds they add to their accounts within a specific time frame.
• Loss Limits: Players are able to establish limits on the total amount they are prepared to lose during a given period.
• Session Limits: Time-based session limits allow players to restrict the amount of time spent playing on the platform each day.
• Self-Exclusion: For individuals who feel they may be at risk of developing gambling problems, Candyland Casino offers the option to self-exclude either temporarily or permanently. During the self-exclusion period, access to the account will be restricted and all marketing communications will cease.
• Reality Checks: Players can enable regular reminders of the time spent and amounts wagered during their gaming sessions.

All player protection tools are implemented in accordance with legal requirements and industry best practices. Adjustments to these limits can be made directly in the account settings, subject to minimum cooling-off periods for reductions in limits, as required by regulations.

Prevention of Underage Gambling

Candyland Casino operates a strict age verification process to prevent underage individuals from accessing our services. Registration is restricted to persons aged 18 years or over, in compliance with Australian gambling laws. Proof of age and identity may be required at any time. Accounts found to be in breach of this requirement will be closed, and any funds forfeited. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites.

Recognising Problem Gambling

It is essential for players to recognise the warning signs of problem gambling. These may include spending more money or time on gambling than intended, neglecting personal or professional responsibilities, attempting to recover losses through continued gambling, and feeling anxious or distressed about gambling activities. If you, or someone you know, is exhibiting these signs, it is recommended to seek professional assistance promptly.

Support Resources

Candyland Casino collaborates with a range of professional support organisations to assist players who may be experiencing difficulties related to gambling. The following resources are available for Australian residents:

Players are encouraged to make use of these confidential, free services if they have concerns about their gambling behaviour or that of someone they know.

Contact and Further Assistance

For additional information regarding responsible gaming, or to request assistance with any of the player protection tools, players may contact the Candyland Casino customer support team via email or live chat. All requests are handled in accordance with privacy and data protection requirements. Candyland Casino is dedicated to providing a secure environment and supporting the well-being of all players in Australia.